Frequently Asked Questions

 
Is it paid to become a member?
You can become a member now to be able to order, to be informed about discounts, campaigns and promotions and to take advantage of the advantages we have offered to you.

Can I shopping without singing up?
In order to be able to shop on our site, you must be a member of our system so that you can follow your orders more easily and serve you better. It is recommended that you become a member of the system, as your basic information will be taken as a basis for your purchases from our site.

Why is phone information required for members?
We encounter situations where some orders are not real orders, and the user only places a trial order. You would appreciate that such transactions cause performance loss in the service we provide to our valued customers. In order to understand whether the order has actually been requested, we have to obtain confirmation by phone from our customers who placed the order. For this reason, we require the condition that you provide your phone information when you place an order.

How Can I Update My Member Information? 

You can update your information in the My Information section from the My Member Panel menu.

I forgot my member password, what should I do?
You can have your password sent to your e-mail by clicking the Forgot Password link in the member login section.

How can I shop on your site?/I placed my order, what should I do now?
Add the products you want to buy on our site to your cart by clicking the "Add to Cart" button. When the product is added, the My Shopping Cart screen will appear. You can complete your order in four steps. If there is no different product you want to buy, click on the "Complete Order" button to complete your shopping, then enter the address where the delivery will be made, your cargo information, enter your payment information in the next step, review your order information and read and approve the order contract and preliminary information form, then click the "Complete Order" button. click here. When your order is completed, a confirmation/thank you screen will appear and a confirmation/thank you e-mail will appear.

What is a Shopping Cart?
It is a personal area where the products you want to buy are collected in bulk after logging in to our website. Before placing your order, you can add, remove, and change your cart. Your cart is stored even when you exit the system or when you close your internet browser, and you can continue from where you left off the next time you log in, but the relevant stock of the product will be reserved for you only when you complete your shopping.

Do I have to enter my credit card information to shop? / Is Virtual Pos Secure?
Every purchase you make on our website is 100% safe. Our system is protected by Rapid SSL, a world-renowned security organization. No one other than you can view or access your credit card number within 256-bit SSL (Secure Socket Layer) security. As soon as you enter your credit card number, the information of your number is encrypted and sent to the bank. It is not possible to view or access your information by third parties, including our company. Your card information is only between you and the bank.

How Can I Find The Product I'm Looking For In The Easiest Way?
It will be enough to type the product you are looking for in the search window from our on-site search engine available on our site and press the 'Search' button. Thus, you will quickly find the product you are looking for.
Or from the top menu and the filters on the left menu, to the products you are interested in; You can reach them by color, size, category and sub-categories.

What is the Delivery Time and How are the Delivery Methods? / When Will My Product Arrive?
You will be automatically notified by e-mail when your order is received. You can track your order by entering the relevant order number from the Order Tracking link. The products you have ordered and paid for are delivered to the cargo within 1 to 3 working days at the latest. During sale and promotion periods, the delivery date may take longer than usual.

Who Do I Contact About Problems I Have On Your Site?
You can get help by calling the customer service line at 0212 234 23 31 or sending an e-mail to [email protected] for your problems and suggestions on our site.

 
Which cargo do you work with? How Much Are the Shipping Costs, What is the Service Fee?
We work with Yurtiçi Cargo. You do not pay a shipping fee for your purchases of 750 TL or more. For your purchases of 750 TL or less, a shipping fee of 16,75 TL is charged to all over Turkey.

What are your product return conditions, in how many working days can the products be sent to you? / How does the return process work?
You can return the product you have purchased within thirty (30) days from the date of delivery without opening/destroying/destroying the packaging, without using the product, as you received it. You must return the product together with the product invoice.
While sending the product, you can call a courier to your address by calling Yurtiçi Kargo's number 444 99 99. You can send your return package to us free of charge by telling the incoming courier that you have a refund for Siren Ertan ISTANBUL with the current code.
Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any search in the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.Returns of unpackaged, used, destroyed and other products are not accepted.In case the customer returns the product or withdraws from the purchase. The product price will be refunded within seven (7) business days from the moment the returned product reaches us.In cases where any opening, deterioration, breakage, destruction, tearing, use and other conditions are detected in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.The fee will be paid by the customer.Refunds to be made to your bank account or card by us vary according to the bank you work with and are reflected in your account within an average of 3 working days. In case of delay, you need to call your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.
 
I Want To Cancel My Order What Should I Do?
In accordance with consumer rights, you can exercise your right of withdrawal from your order before your order is delivered to the cargo. For this, you should inform [email protected] about your order or product that you want to cancel before you are notified by e-mail that your order has been delivered to the tile. If your order has been delivered to cargo, you can use your right to return within thirty (30) days in accordance with consumer protection law.
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